FAQs

how do i return some or all of my order?

You can contact us either by email at wholesale@manicmuscle.co.uk or by phone on 01792 358439.

Our return address is:

Unit 7, 66-70 Morfa Road

Strand

Swansea

SA12EN

Returns policy

We understand that unforeseen things can happen during transit. We ask that you check your delivery upon it's arrival and notify the courier of any damages along with taking some photos as evidence. This will assist us in making a claim against the courier.

What if I have products missing from my order?

Please contact us straight away with the details. This s something that would usually only happen if the product has gone out of stock. If this has happened we will have already issued a refund for the missing product.

What payment methods are accepted?

We currently accept most credit and debit cards via Viva Smart Checkout, but we do also accept BACS payment directly to our account.

What currencies do you accept.

We currently only accept payments in GBP.

What happens if i miss my delivery?

If your order has been shipped with DPD, you will receive an hour delivery slot making it easier for you to make sure someone is present for the delivery. However, in the event that your order has been shipped with UPS or as a pallet delivery, we are unable to offer a delivery time and can only guarantee it will be delivered within normal business hours. If your delivery is returned to us then we reserve the right to charge you the full cost of reshipping the order.

Still have questions? contact us.

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